This Data Privacy Policy for Island Resort Club Tour Services Inc. is designed to comply with the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations.

DATA PRIVACY POLICY

Island Resort Club Tour Services Inc. (the “Company,” “we,” “us,” or “our”) values your trust and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you avail of our travel services.

1. Consent

By providing us with your personal information, booking a tour, or using our website, you signify your explicit consent to the collection, use, and processing of your personal data as described in this policy. In cases where you provide information on behalf of others (e.g., family members or travel companions), you warrant that you have obtained their prior consent to share their data with us.

2. Information Collected

We collect both Personal Information and Sensitive Personal Information, including but not limited to:

  • Identity & Contact Data: Full name, gender, date of birth, nationality, marital status, home/office address, email address, and phone numbers.
  • Travel Documentation: Passport details, visa information, and ACR (Alien Certificate of Registration) if applicable.
  • Financial Data: Credit/debit card details, billing address, and payment history.
  • Transaction Data: Details about travel bookings, hotel reservations, and preferences (e.g., dietary requirements or special assistance).

3. Information Use

We process your data for the following purposes:

  • To facilitate travel bookings, hotel reservations, and visa assistance.
  • To process payments and issue official receipts or invoices.
  • To communicate important updates regarding your travel itineraries or promotional offers.
  • To comply with government requirements from the Department of Tourism (DOT), Bureau of Immigration, and other regulatory bodies.
  • To improve our services through customer feedback and internal analytics.

4. Sharing of Information

To fulfill your travel requirements, we may share relevant portions of your data with:

  • Service Providers: Airlines, hotels, transport operators, and tour coordinators.
  • Partner Agencies: For specialized services like visa processing (e.g., for South Korea or Japan).
  • Legal Authorities: When required by law or to protect the safety and rights of our clients and the Company.

Note: We do not sell or rent your personal information to third parties for marketing purposes.

5. Retention

We retain your personal data only for as long as necessary to:

  • Fulfill the purpose for which it was collected (e.g., the duration of your trip).
  • Meet legal, accounting, or reporting requirements.
  • Generally, data is stored for a period of five (5) years after the last transaction, in accordance with Philippine tax and business laws, unless a longer period is required by law.

6. Data Protection

We implement organizational, physical, and technical security measures to protect your data, including:

  • Restricted access to personal data only for authorized personnel.
  • Use of secure servers, firewalls, and encryption (SSL) for online transactions.
  • Regular audits and training for staff on data privacy protocols.

7. Data Deletion & Your Rights

As a data subject under the DPA, you have the right to:

  • Access and Correction: Request a copy of your data or ask for corrections if it is inaccurate.
  • Erasure or Blocking: Request the deletion or removal of your personal data from our filing system if it is no longer needed for legal or business purposes.
  • Object: Refuse the processing of your data, though this may prevent us from fulfilling your travel requests.

8. Contact Us

For any questions, concerns, or requests regarding your personal data, please contact us.

  • Office Address: Unit 1605 Trium Square, Sen. Gil Puyat Ave. cor. Leveriza, Pasay City, Philippines.
  • Phone: (02) 7000-4497
  • Email: joinenjoysupport@hotelclick.com.ph

9. Amendment of Policy

We reserve the right to update this policy at any time to reflect changes in the law or our business practices. Any amendments will be posted on our website and shall take effect immediately upon posting. We encourage you to review this page periodically.